Frequently Asked Questions (FAQs) About Starlink Kenya


1. Is Starlink available in Kenya?

Yes, Starlink is fully available in Kenya as of July 2023. The service covers all 47 counties, including major cities such as Nairobi, Mombasa, Kisumu, Eldoret, and remote regions like Turkana, Wajir, and Lamu. Whether you live in an urban high-rise or a rural homestead with no fiber coverage, Starlink can deliver high-speed internet directly via satellite.

At Starlink Kenya Installers, we offer expert site assessments to confirm signal availability and advise on the best installation strategy for your location.


2. How fast is Starlink internet in Kenya?

Starlink Kenya delivers download speeds ranging from 50 Mbps to 250 Mbps on residential plans, with latency averaging between 20 to 50 milliseconds. Premium or business plans can reach speeds up to 500 Mbps in low-traffic areas.

Actual speeds may vary depending on location, obstructions (like trees or buildings), and network congestion. For optimal results, we always recommend a professional installation with a clear view of the sky, which Starlink Kenya Installers can ensure.


3. What is the cost of Starlink in Kenya?

Here’s a breakdown of the current Starlink pricing for Kenya:

  • Dish Equipment (Purchase): KSh 45,500 (one-time)

  • Dish Equipment (Rental): KSh 1,950 per month

  • Monthly Residential Internet: KSh 6,500/month (unlimited)

  • Mobile/Roaming Plans: KSh 15,700/month

  • Business Plans: Pricing varies based on data priority and capacity (1TB to 6TB)

Keep in mind there may be import duties and shipping fees, which we help you navigate. Starlink Kenya Installers also provides support for customs clearance and tax documentation.


4. How does Starlink compare to fiber or 4G internet in Kenya?

  • In urban areas like Nairobi or Mombasa, fiber may offer slightly better value for money due to lower monthly costs.

  • In rural or off-grid locations, Starlink is often the only viable solution offering high-speed connectivity.

Compared to 4G modems or satellite VSAT, Starlink is significantly faster, more reliable, and offers much lower latency—making it perfect for streaming, Zoom meetings, or online gaming.


5. Do I need a license or permit to install Starlink in Kenya?

Starlink operates legally under a Communications Authority of Kenya (CAK) framework, and no individual license is required for personal or business use. However, importation of the hardware may require proper documentation, including tax registration.

Our team at Starlink Kenya Installers ensures all your equipment and installation meets Kenyan regulations. We handle customs clearance, installation compliance, and any necessary paperwork.


6. What comes in the Starlink kit?

A standard Starlink kit includes:

  • Starlink dish (terminal)

  • Wi-Fi router

  • Mounting base

  • Power supply

  • All necessary cables

Additional mounting hardware may be required for rooftops or custom installations. Starlink Kenya Installers provides professional-grade mounts, poles, brackets, and weatherproofing solutions for long-term durability.


7. Can I install Starlink by myself in Kenya?

Technically yes—Starlink is marketed as a “plug-and-play” product. However, DIY installations can lead to suboptimal performance due to poor dish placement, obstructions, or improper mounting.

With Starlink Kenya Installers, you get:

  • Expert site surveys

  • Secure mounting (roof, pole, or wall)

  • Configuration and signal testing

  • Optimized cabling and grounding

  • Ongoing technical support


8. Where is the best place to mount the Starlink dish in Kenya?

Your Starlink dish requires a clear, unobstructed view of the sky, especially in the northern hemisphere (north-facing in Kenya). Trees, buildings, or hills can cause service interruptions or reduced speeds.

We recommend:

  • Rooftop mounting

  • High poles in open compounds

  • Wall brackets with elevation

Our team at Starlink Kenya Installers will help you choose the best mounting option for your location.


9. Is Starlink affected by weather in Kenya?

Starlink is designed to handle light to moderate rain, wind, and heat. However, heavy storms, dense cloud cover, or long rainy seasons can slightly degrade signal quality or cause brief interruptions.

Proper installation and updated firmware usually reduce this impact. We also offer weatherproofing and surge protection as part of our advanced installation package.


10. How do I get started with Starlink Kenya?

To get connected, follow these steps:

  1. Check Coverage: Confirm that your location is serviceable.

  2. Purchase or Rent Equipment: Place an order through Starlink or an approved reseller.

  3. Book a Site Survey: Contact Starlink Kenya Installers for assessment and quotation.

  4. Installation Day: Our team sets up your dish, configures your network, and tests everything.

  5. Go Online: Enjoy reliable, high-speed internet—no matter where you are in Kenya.


11. Can I move with my Starlink dish around Kenya?

Yes. Starlink supports “portability” on most plans, especially with the mobile/roaming package. You can move your dish to a different location within Kenya.

However, signal quality and availability depend on coverage zones. Starlink Kenya Installers can help relocate your system professionally and re-optimize performance.


12. Is Starlink suitable for schools, NGOs, or hospitals?

Absolutely. Starlink has proven transformative for:

  • Remote schools needing online resources

  • Field-based NGOs conducting mobile operations

  • Health centers requiring telemedicine and cloud access

  • Farms using IoT and smart agriculture tools

We offer custom installation packages for institutions and organizations, including volume discounts and extended support plans.

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